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About Octagon Facilities Management

Our Story

After many years working in senior positions within large security and facilities management companies, we noticed that there was room for a fresh approach to customer care and service delivery.

Focused on being much more than just another Midlands security company, we’re committed to exceeding our customer expectations wherever possible. With a strong focus on customer service, value for money, and improvements to security provision.

Delivering a complete portfolio of both long and short term solutions to clients of all sizes, it’s our mission to set the new standard for security services in Northampton and Leicester.

Mission Statement
Retail

Raising the bar for security in the Midlands and beyond

Sometimes when you see room for improvement, you just have to go and make it happen.. This is exactly how Octagon Facilities Management came into existence.

As a client for large property and asset management businesses to security providers, including working at a senior level within other security providers, Managing Director Kieran Lake began to wonder if there was a way to do things differently.

And so Octagon Facilities Management was born. With a strong focus on improvements to security provision, customer care and value for money, Kieran believes he and his team can make a measurable difference to the industry in general, and your business in particular.

A range of highly recommended services to manage risk effectively

You might be managing a large scale, multi-site operation or a local business in a single location - but you can never be completely immune from risk. Whether you face petty vandalism, theft, or even organised crime, our bespoke security solutions are designed to be both highly effective in incident prevention as well as unbeatable value for money.

From static security to mobile patrols, and construction sites to corporate premises in Leicester, Northampton and throughout the Midlands, every contract we manage promises total peace of mind as standard. Put simply, our services are designed to be reliable, flexible, effective, and affordable. If you’re looking for a security partner you can rely on 24/7, we’ve got your back.

Eight reasons to choose us

Apart from our excellent customer service, competitive pricing structure, and open, transparent approach to doing business.. Here are eight more reasons to choose us:

  • Reduced insurance premiums
  • Your dedicated account manager is available 24/7
  • All security personnel are thoroughly screened, vetted and trained prior to being placed
  • Outstanding security helps build an outstanding reputation
  • Effective and visible security reassures customers, visitors and employees
  • CCTV reliably protects against false claims
  • Eliminate revenue loss from stolen goods or criminal damage
  • With security sorted, you can focus on running and building your business

Trusted, experienced and recommended, we’re proud of the service we provide, and are always looking for new ways to go the extra mile for our clients.

What makes us different?

In short, it’s our values. The service we provide to you is our absolute priority – that doesn’t just mean getting your business or signing a contract – it means delivering on our promises, and going above and beyond your expectations.

And that goes for our colleagues too. We believe that a properly engaged, valued, and motivated team provide a service that’s head and shoulders above the competition. If they’re taking pride in their work, it means that we are too – and that you’re enjoying the benefits of a job done properly, 24 hours a day, 7 days a week.

Memberships & Accreditations

ICO Registered East Midlands Chamber Member ISO 9001:2015 Accreditation ICO Registered East Midlands Chamber Member ISO 9001:2015 Accreditation

Corporate Social Responsibility

We’re determined to do our bit, being a successful business doesn’t have to mean stepping on the small guy to get to the top. We believe in being a force for good in our community, which means supporting local causes, charities, events and other businesses whenever we can. Not bad for humble security contractors in Leicester, wouldn’t you agree?

Retail

“Having used different security options over the years to support our serviced offices it was clear from the offset that Octagon Facilities Management are different. Their flexible, forward thinking approach really gives the right impression for our business operation. The concierge security officers provided really do make it their priority to deliver first class service to our customers as if it was their own business this really does set them apart. Regular meetings are held with the Managing Director to ensure continuous service excellence is provided to us and any actions are promptly implemented by the operations team.”

Emma Shabtay-White, Business Box - Centre Manager

“As a small charity, we ask a lot from our staff team but in today’s climate, we felt it was inappropriate to expect members of staff to attend out of hours alarm calls. We like to work with local companies and decided to take advantage of the key holding and alarm response services provided by Octagon Facilities Management.

The service provided is first class. Octagon offers good value for money and their approach is totally professional. The company is able to respond very quickly to the changing needs of our business and have proved to be totally reliable - I really don’t know how we managed without them!”

Linda Grubb, Braunstone Foundation - Head of Operations